BUSINESS ADMINISTRATION & CUSTOMER SERVICE

The nature of the labour market has changed considerably over the last 170 years. In 1841 most people worked in manufacturing, but by 1881 those working in services overtook manufacturing. From 1961 the gap between services and manufacturing widened at its fastest rate, and by 2011 80% of workers were in the service industry and 10% in manufacturing.  Employment status of customer service occupations 58.3% full time, 40.3% and only 1.4% self-employed. 

 

Traditionally a higher percentage of Administration type roles have been unqualified, with no clear professional body representing the occupation. The Chartered Association of Business Administrators exists; however, this is more of a stepping stone into other occupational areas e.g. HR, marketing etc, rather than focusing on supporting individuals who wish to have a career in Business Administration. Therefore, Sysco works with employers and learners to fill this gap.

 

The need to enhance Customer Service skills and capability, therefore improving customer satisfaction is a key organisational priority for businesses. Although there are no formal academic entry requirements, many employers expect candidates to complete training that is typically provided on-the-job.

 

Predicted Employment projections for the North West by occupation show that over the next eight years there will be opportunities for approximately 15,000 new entry level jobs and customer facing jobs which will require basic employability skills, communication skills and knowledge of products.